Refund Policy

Overview

This Refund Policy explains the limited circumstances in which refunds may be available for the FirstAsk website, web application, deliveries, API and related services (collectively, the "Service"), operated by Brewcode LLC ("Brewcode", "FirstAsk", "we", "us" or "our"), a Delaware limited liability company and a subsidiary of Brewcode Technologies Private Limited (India). This Policy forms part of, and should be read together with, our Terms of Service.

All payments to Brewcode for the Service are final and non-refundable except where a refund is expressly required by this Policy or by mandatory applicable law. The Service delivers time-sensitive digital content and access that is consumed as it is delivered and cannot be returned. By purchasing, you acknowledge and agree to this Policy.

1. General policy — all sales final

Because the Service delivers Leads continuously from the moment your subscription starts, and incurs collection, qualification and delivery costs as it does so, we operate a strict no-refund policy. When you make a payment it is processed immediately and is not refundable. This includes, without limitation, where:

• you changed your mind, no longer need the Service, or decided to use a competitor;
• the Service, a Plan or a feature did not meet your expectations, preferences or use case;
• the Leads delivered did not result in responses, meetings, contracts or revenue — outcomes depend on your own outreach and on third parties, and are never guaranteed;
• the volume, quality, location, budget or timing of Leads was not what you hoped for, or other Subscribers received the same Leads;
• a source changed, paused or disappeared, or a Lead turned out to be closed, filled, inaccurate or illegitimate;
• you did not use, or stopped using, the Service or your subscription;
• you purchased the wrong Plan, the wrong billing period, or made a purchase by mistake;
• you forgot to cancel before a subscription renewed;
• you lost access to your Account because of a violation of our Terms of Service; or
• any other reason not expressly listed as a permitted refund in Section 4 below.

If you do not agree to this Policy, do not purchase a paid Plan. The free Plan lets you evaluate the Service before paying.

2. Subscriptions

• No refunds on subscription fees. Subscription fees, whether monthly or annual, are charged in advance and are non-refundable, in whole or in part, including for unused time.
• Cancellation. You may cancel at any time from the billing page. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you retain access until then.
• No pro-rata refunds. Cancelling mid-cycle (monthly or annual) does not entitle you to a refund or credit for the remaining, unused portion of the term.
• Downgrades. Moving to a lower Plan takes effect at the next renewal. No refund or credit is issued for the difference in the current period.
• Price changes. Renewals are billed at the then-current price, notified at least 30 days in advance. If you do not wish to renew at a changed price, cancel before the renewal date.

Example: you subscribe on the 1st and cancel on the 15th. You keep access until the end of the billing period. You are not refunded for the unused days.

3. Free Plan and promotions

The free Plan carries no charge and no refund. Purchases made with promotional discounts, coupons, credits or free grants are non-refundable. We may withdraw a promotion at any time.

4. Limited exceptions

A refund may be granted, at our sole discretion, in the following narrow cases only, and only where the request is made within seven (7) days of the charge and adequate supporting evidence is provided:

• Verified duplicate charge: the same subscription period was charged twice because of a processing error;
• Verified unauthorised transaction: a fraudulent charge, confirmed after our investigation, on a payment method you did not authorise;
• Our billing error: we charged an amount, plan or period different from what you selected and cannot correct it by credit; or
• Required by law: where mandatory consumer-protection law in your jurisdiction requires a refund that cannot be waived.

Refunds are not available because you changed your mind, did not get results, did not use the Service, or are dissatisfied with a Service that operates as described. Approved refunds are issued as the sole and exclusive remedy for the affected charge.

5. How to request a refund

If you believe your situation falls within one of the limited exceptions above, contact us within the applicable time window:

• email [email protected] with the subject line "Refund Request";
• include your Account email, the invoice or transaction identifier, and the date of the charge;
• describe the issue and attach supporting evidence (for example a statement line or screenshot); and
• allow us to review and respond.

Processing timeline:

• Review period: up to 5 business days to assess your request.
• If approved: the refund is issued to your original payment method within 5–10 business days and may take an additional 1–2 billing cycles to appear on a card statement.
• Processing fees: non-refundable third-party payment-processing fees may be deducted where permitted by law.

Contacting support does not guarantee a refund; we will assess each request against this Policy and explain the outcome.

6. Non-refundable items

The following are never eligible for refunds:

• subscription fees, including for unused time or after cancellation;
• fees for any period in which Leads, alerts, digests, API responses or webhooks were delivered;
• purchases made with promotional discounts, coupons, credits or free grants;
• payment-processing, currency-conversion or gateway fees;
• any service used in violation of our Terms of Service; and
• Accounts suspended or terminated for policy violations or fraudulent activity.

7. Service availability

The Service is provided on a best-effort basis, and occasional downtime, maintenance or interruption is a normal part of any cloud service. Temporary unavailability, slowness, delayed or missed deliveries, or the loss, change or removal of a source does not qualify for a refund. We do not provide refunds for loss of data, or for issues originating from third-party services, source platforms, your own systems, your email provider or your internet connection. Our total liability for any matter relating to the Service is limited as set out in our Terms of Service.

8. Payment disputes and chargebacks

If you have a billing concern, please contact [email protected] first so we can resolve it. Filing a chargeback or payment dispute without first contacting us, or in bad faith, is a breach of this Policy and may result in:

• immediate suspension or termination of your Account;
• revocation of API keys, webhooks and integrations;
• deletion of Your Content and data after the grace period; and
• refusal of future access to the Service.

We will contest chargebacks we consider unjustified and may recover any amounts, fees and costs incurred.

9. Mandatory consumer rights

The Service is offered to businesses and professionals. Nothing in this Policy is intended to exclude or limit any right or remedy you may have under mandatory consumer-protection laws that cannot legally be waived (for example in the EU, UK, India or certain U.S. states). Where such laws apply and grant you rights beyond this Policy, those rights prevail to the extent required. Where you consent to immediate delivery of digital content and access, you acknowledge that you may lose any statutory right of withdrawal or "cooling-off" period to the extent permitted by law.

10. Changes to this Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements or business practices. Material changes will be posted here with an updated effective date and, where appropriate, notified by email or in-app notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

Contact us

Refund questions? Write to Brewcode LLC (operator of FirstAsk) at [email protected].

• Registered address: 1130 Ogletown Road, PMB # 1857, Suite 2, Newark, Delaware 19711, USA
• Parent company: Brewcode Technologies Private Limited, #198, CMH Road, 2nd Floor, Desk No. 269, Indiranagar, Bangalore, India – 560038
• Response time: within 5 business days